You tell webtrees to ignore ""C:\Users\Gene\Documents\Legacy Family Tree\Media\" - leaving you with "Photos\John.jpg". "C:\Users\Gene\Documents\Legacy Family Tree\Media\Photos\John.jpg" After importing data, webtrees converts these all to "/", so it can process them a little more efficiently. So, remove "C:\Users\Gene\Documents\Legacy Family Tree\Media\".įYI, in PHP scripts, "\" and "/" are both treated exactly the same. Therefore you need to remove this exact path (with "\"). Your data (the original GEDCOM file) contains just "\". > So, you should have asked webtrees to remove "C:\Users/Gene\Documents\Legacy Family Tree\Media\". If you want to try this, you'll find instructions by searching the forum. To see this last one, you'll need to use the "firebug" plugin for firefox. There will be helpful messages in the "XHR" reponse. There may be helpful messages in the webserver error log. There may be helpful messages in the webtrees error log. Most likely, you have large images (pixels, not bytes), and your server does not have enough memory to process them.
Most likely, webtrees was trying to create a thumbnail image - and this failed. This means that an error occured while generating a page of data for this screen. > but then after that the Manage Media crashes and returns this error message: So, you should have asked webtrees to remove "C:\Users/Gene\Documents\Legacy Family Tree\Media\". What media path did you actually remove? You need to specify a path with "\" (as appears in your data), rather than the path with "/" (which is used by webtrees). > I selected the option to "Remove the GEDCOM media paths from filenames", but then when I use the Manage Media, it shows all the media files still have the path - C:/Users/Gene/Documents/Legacy Family Tree/Media It's certainly the best way to get support.
Is this Forum the only way to get Tech Support?
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